Alpha Omega Disaster Restoration Billings MT

Fire & Water Damage FAQ

Here are some of the questions we’re most often asked regarding fire & water damage restoration. If you have any other questions, please feel welcome to call us any time at (406) 628-0178.

What are the initial steps for me to take in the event of small water damage or flood?

A: Identify the source of the incoming water and, if possible, stop it or call a professional to handle it. To reduce electrical hazards, turn off all electrical appliances in and around the area affected. Remove or elevate furniture from wet areas to prevent permanent stains or rust marks. Empty out closet floors, including shoes and cardboard boxes which could cause staining. Call us day or night to schedule an inspection or to begin emergency drying procedures.

My home was just damaged by water, what should I do to prevent further damage?

A: First, make sure the area is safe, and evacuate if necessary before calling a disaster restoration professional. You should call a restoration professional quickly, because the water can spread to additional areas. Avoid walking on affected areas. Also, if left for a period of time, mold and mold-forming bacteria can begin to spread. The longer a damaged home is left before treatment begins, the more damage will expand into other areas of the home.

My home was just damaged by water, should I keep my furniture and belongings in place so the insurance adjuster can see them?

A: It is best to remove belongings and furniture from the affected areas as quickly as possible to prevent further damage to the belongings, and possible staining of carpets and floors. If you are able, move your belongings to a dry, unaffected area, making sure to protect the unaffected floor if the items are wet.

My home has fire damage, what should I do to prevent further damage?

A: First, make sure the area is safe. Evacuate if necessary and if you haven’t already, call the fire department to inspect the damaged area for possible hazards before calling a disaster restoration professional. Depending upon the extent of damage, the house may still be livable. It is important to contact a restoration professional quickly, because the longer smoke and soot stay in the home, the more difficult it is to clean and deodorize. Also, do not attempt to clean the fire or smoke damage yourself. Restoration professionals have scientific methods used to specifically clean different types of damage and materials. Trying to mitigate the damage yourself may cause the cleaning job to be much more difficult due to using imprecise methods.